Trip Registration

 

When registering for a trip with XTD Travel, travelers are required to make reservations in the full name listed on their government-issued ID.

 

Note: When registering for an international trip, you must use the exact name as it appears on your passport. If you need to change your name after travel documents have been issued, you will be responsible for all name change fees, if applicable.

 

Flight Information

Purchase your flight to Cabo San Lucas; the airport code is SJD. After purchasing, please enter your flight details into our database to ensure a shuttle is ready for your transfer to and from the resort. Enter your flight information HERE.

 

Automatic Billing Plan

Enroll in our automatic billing plan to relax, knowing your future payments will be made automatically. When you book, we’ll calculate an evenly divided payment plan and let you know the exact day your payment will be processed monthly. Your initial deposit is due at booking, and future payments will follow the schedule on your invoice. This service is available at no charge.

 

Invoice Notifications

With the payment plan, you will receive monthly payment notices. Full payment must be received by the final due date to ensure you receive travel documents, itineraries, and additional travel instructions. These documents are emailed approximately 30 days before you are scheduled to begin your travel.

 

Payment Processing

We use third-party payment processing companies (e.g., Travel Joy) to process credit card charges. This allows you to make payments with any major credit or debit card.

 

Travel Insurance

Missing a vacation is disappointing; losing the money you paid is worse. We recommend purchasing travel insurance, which you can purchase HERE.

 

Traveler Contact Information Updates

Please notify XTD Travel of any mailing address, email address, or phone number changes in a timely manner to ensure that important documentation, travel swag boxes, etc., are received at the correct location.

 

 

CANCELLATION/REFUND POLICY

 

XTD Travel does NOT ISSUE REFUNDS.

For this reason, XTD Travel HIGHLY RECOMMEND that guests procure travel insurance via our complimentary travel insurance portal on our website HERE.

 

Note: Please review your travel insurance booking options thoroughly to determine the "BEST" type of insurance policy for you (i.e., cancel for any reason vs. one of the other policy types). XTD Travel does NOT recommend which insurance policy you should buy in the event you purchase travel insurance. As such, it is important that you read all the policy benefits and understand the type of policy you are considering when comparing policies and where in doubt. If you have policy-specific questions, please contact the travel insurance provider directly.

 

Note: You can cancel your vacation if you elect to do so. However, completing the cancellation form does not entitle you to a refund, as XTD Travel has a NO REFUND PAYMENT policy.

 

Please send your completed XTD Travel Cancellation Request Form to cancel@xceptionaltravel.com. Your request will be reviewed and processed within 3 to 5 business days.

 

XTD Travel has adopted this policy to ensure we can book the best vacations in amazing locations with phenomenal excursions and other benefits. Clients are also HIGHLY encouraged to secure travel insurance for their vacation so that in the event a "covered reason" occurs, their vacation investment will be covered.

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CREDIT/DEBIT CARD CHARGEBACK POLICY

 

If you are unhappy with our services for any reason, you agree not to file a chargeback with your credit or debit card before you have allowed us to address the matter. Your satisfaction is very important to us, and we strive to stand behind our products and services. We will work to address any issue that you might have. By signing this agreement or booking a trip with us, you agree that chargebacks are not to be used for refund convenience; in other words, it is not an appropriate way to avoid our cancellation and refund policy to which you agree by signing this agreement. We view such chargebacks as a form of “friendly fraud,” but fraud, nonetheless, and we will vigorously dispute any chargeback and reserve the right to report fraudulent chargebacks to authorities. Should we win any chargeback you initiate, you agree to reimburse us for our attorney’s fees, time, costs, and expenses in rebutting the chargeback.