• XTD Travel does NOT ISSUE REFUNDS. For this reason, XTD Travel, HIGHLY RECOMMENDS that guest procure travel insurance via our complimentary travel insurance portal on our website HERE.

• Note: Please review your travel insurance booking options thoroughly to determine the "BEST" type of insurance policy for you (i.e. cancel for any reason vs one of the other policy types). XTD Travel does NOT recommend which insurance policy you should buy in the event you purchase travel insurance.  As such, it is important that you read all of the policy benefits and understand the type of policy you considering when comparing policies and where in doubt or if you have policy specific questions, please contact the travel insurance provider directly.

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• Please send your completed XTD Travel Cancellation Request Form to cancel@xceptionaltravel.com. Your cancellation request will be reviewed and processed within 3 to 5 business days.

• Note: You have the right to cancel your vacation should you elect to do so.  However, completion of the cancellation form in no way entitles you to a refund. As XTD Travel as a NO REFUND PAYMENT policy.

• ​XTD Travel has adopted this policy to ensure that we are able to book the best vacations, in amazing locations with phenomenal excursions and other benefits.  Clients are also HIGHLY encouraged to secure travel insurance for your vacation.  So that in the event a "covered reason" occurs, your vacation investment will be covered.

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• CREDIT/DEBIT CARD CHARGEBACK POLICY: If you are not happy with our services for any reason, you agree not to file a chargeback with your credit or debit card before you have given us an opportunity to address the matter. Your satisfaction is very important to us and we strive to stand behind our products and services. We will work to address any issue that you might have.  By signing this agreement or booking a trip with us, you agree that chargebacks are not to be used for refund convenience, in other words, it is not an appropriate way to avoid our cancellation and refund policy to which you agree by signing this agreement. We view such charge-backs as a form of “friendly fraud,” but fraud nonetheless. We will vigorously dispute any chargeback and reserve the right to report fraudulent chargebacks to authorities. Should we win any chargeback that you initiate, you agree to reimburse us for our attorney’s fees, time, costs and expenses in rebutting the chargeback.

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•  XTD Travel holds accreditation with the following travel industry accrediting organizations.  Accreditation is obtained only after meeting rigorous accreditation criteria by the respective accrediting travel industry organizations:

  • TRUE 

  • CLIA 
     

• We are also Certified Jamaica Specialist through the Jamaica Board of Tourism 

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• Please download the "Top 5 Reasons Why XTD Travel Should Be Your Premiere Partner"