Additional Information

What's Not Included:

• Airfare Transportation

• Travel Insurance: HIGHLY RECOMMENDED. You can purchase HERE

•  Any other items not expressly listed under what is included in your travel package

• Gratuities: Tipping is strongly encouraged for wait staff, house cleaners, and drivers; the average is 10% per day of your stay. 

​Travel Notes

​Destination-Specific Travel Notes

• The travel package includes Accommodations and Activities  

• This is a “LAND ONLY PACKAGE”; you must arrange your flight. When making your flight arrangements, pay close attention to your travel dates and the location of the airport you will be flying into. For this trip, the airport code is Tulum (TQO) or Cancun (CUN) 

• Check-In: 3:00 PM   

• Check Out: 11:00 PM​   

• Check-in Policy: The hotel requires a credit/debit card authorization upon check-in for incidentals, which will hold your funds. Government-issued photo identification (for international travel, you must have and present your passport) and a credit card, debit card, or cash deposit may also be required at check-in for incidental charges. 

• For this trip, guests can select an option during registration to have their monthly installment payments automatically deducted in equal installments from their credit/debit card or bank.

• All prices are based on the exchange rates at the time of price quotation. If the US dollar devalues, XTD Travel reserves the right to increase prices accordingly. Your final invoice will reflect increases resulting from currency devaluation.

• IDENTIFICATION: Travelers are required to make reservations in the full name that is listed on her/his government document they will use for travel. If you need to make any changes to a name after travel documents have been issued, you will be responsible for all name change fees, if applicable.

• PAYMENTS: We use third-party payment processing companies (e.g., Travel Joy) to process credit card charges. This allows you to make payments with any major credit/debit cards.

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Trip Registration
When registering for a trip with XTD Travel, travelers are required to make reservations in the full name listed on their government-issued ID.

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Automatic Billing Plan
Enroll in our automatic billing plan to relax, knowing your future payments will be made automatically. When you book, we'll calculate an evenly divided payment plan and let you know the exact day your payment will be processed monthly. Your initial deposit is due at booking, and future payments will follow the schedule on your invoice. This service is available at no charge.

Invoice Notifications

With the payment plan, you will receive monthly payment notices. Full payment must be received by the final due date to ensure you receive travel documents, itineraries, and additional travel instructions. These documents are emailed approximately 30 days before you are scheduled to begin your travel.

Payment Processing

We use third-party payment processing companies (e.g., Travel Joy) to process credit card charges. This allows you to make payments with any major credit/debit card.

Travel Insurance
Missing a vacation is disappointing; losing the money you paid is worse. We recommend purchasing travel insurance, which you can purchase HERE.

Traveler Contact Information Updates
Please notify XTD Travel of any mailing address, email address, or phone number changes in a timely manner to ensure that important documentation, travel swag boxes, etc., are received at the correct location.

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CREDIT/DEBIT CARD CHARGEBACK POLICY 
  

If you are unhappy with our services for any reason, you agree not to file a chargeback with your credit or debit card before you have allowed us to address the matter. Your satisfaction is very important to us, and we strive to stand behind our products and services. We will work to address any issues that you might have. 
 
By signing this agreement or booking a trip with us, you agree that chargebacks are not to be used for refund convenience; in other words, it is not an appropriate way to avoid our cancellation and refund policy, to which you agree by signing this agreement. We view such chargebacks as a form of "friendly fraud," but fraud nonetheless, and we will vigorously dispute any chargeback and reserve the right to report fraudulent chargebacks to authorities. Should we win any chargeback you initiate, you agree to reimburse us for our attorney's fees, time, costs, and expenses in rebutting the chargeback.