Additional Information

What’s Not Included:

• International flights to/from Dubai

• Travel Insurance – which is HIGHLY RECOMMENDED by XTD Travel

• Visa fees (if applicable for your nationality) 

• Any meals not specifically specified above

• The cost of your passports

• Personal expenses

• Beverage during meals

• Tips to porters and hotel room staff

• Airfare (if you book the Land ONLY package)

• Any other items not expressly listed above under “what is included in your package."

• Any gratuities not expressly listed under "what's included in your package."

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Please download the Dubai Travel Guide

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Important XTD Travel Information

• Roundtrip airport transfers are included for guests traveling with group air or joining the same group air flight.

• For LAND ONLY PACKAGE, you are required to make your own flight arrangements. 

• When making your own flight arrangements, you must pay close attention to your travel dates and location of the airport you will be flying into.  For this trip the airport code is: (DXB) - Dubai

• For this trip, guest have the option of having their monthly installment payments automatically deducted in equal installments from your credit/debit card from your bank via an option you can select during registration for your trip. 

• A passport is required to travel to Dubai. Please go HERE for all the information you need to procure your passport. If you do not currently have a passport or your passport has expired, please note that the current processing time for passports is 10 to 13 wks. In some cases, expedited passport processing time is currently running 7 to 9 weeks or longer. For more information on passports go HERE.

• Traveling to Dubai requires that your passport be valid during dates of travel.  Your passport must have at least (1) blank page in your passport. Otherwise, you MUST apply to renew and receive your renewed passport prior to departing for this trip. 

•  A passport valid for at least six months beyond the date of entry is required to enter the UAE. The UAE government does not accept 12-page emergency passports for entry to the UAE. The UAE government also does not accept passports with the “X” gender marker for travel to, in, or through the UAE. Travelers with these passports will be denied boarding or entry.

• Personal travel of 30 days or less: A U.S. citizen with a regular (non-emergency) passport with an M or F gender marker may obtain a no fee visitor visa upon arrival. The UAE government does not accept passports with the “X” gender marker for travel to, in, or through the UAE. Travelers with these passports will be denied boarding or entry.

• Exit Controls: The UAE maintains tight exit controls. All travelers must exit the country with the passport on which they entered. Travelers should visit a UAE immigration office prior to departure to obtain an exit pass if they plan to leave the UAE without the passport on which they entered.

• All prices are based on the rates of exchange in effect at the time of price quotation. In the event that the US dollar devalues, XTD Travel reserves the right to increase prices accordingly. Your final invoice will reflect increases resulting from currency devaluation.

• At check-in, the resort may require a credit card to cover anticipated/incidental room charges.

• IDENTIFICATION: Travelers are required to make reservations in the full name that is listed on her/his government document they will use for travel. If you need to make any changes to a name after travel documents have been issued, you will be responsible for all name change fees, if applicable.

• PAYMENTS: We use third party payment processing companies (e.g., Travel Joy) to process credit card charges. This allows you to make payments with any major credit/debit cards.

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CANCELLATION/REFUND POLICY
 

XTD Travel does NOT ISSUE REFUNDS. For this reason, XTD Travel HIGHLY RECOMMEND that guests procure travel insurance via our complimentary travel insurance portal on our website HERE.

Note: Please review your travel insurance booking options thoroughly to determine the "BEST" type of insurance policy for you (i.e. cancel for any reason vs one of the other policy types). XTD Travel does NOT recommend which insurance policy you should buy in the event you purchase travel insurance. As such, it is important that you read all the policy benefits and understand the type of policy you are considering when comparing policies and where in doubt. if you have policy-specific questions, please contact the travel insurance provider directly.

Note: You can cancel your vacation if you elect to do so. However, completing the cancellation form does not entitle you to a refund, as XTD Travel has a NO REFUND PAYMENT policy.

Please send your completed XTD Travel Cancellation Request Form  to cancel@xceptionaltravel.com. Your request will be reviewed and processed within 3 to 5 business days.
 

XTD Travel has adopted this policy to ensure we can book the best vacations in amazing locations with phenomenal excursions and other benefits. Clients are also HIGHLY encouraged to secure travel insurance for their vacation so that in the event a "covered reason" occurs, their vacation investment will be covered.

CREDIT/DEBIT CARD CHARGEBACK POLICY
 

If you are unhappy with our services for any reason, you agree not to file a chargeback with your credit or debit card before you have allowed us to address the matter. Your satisfaction is very important to us, and we strive to stand behind our products and services. We will work to address any issue that you might have.

By signing this agreement or booking a trip with us, you agree that chargebacks are not to be used for refund convenience; in other words, it is not an appropriate way to avoid our cancellation and refund policy to which you agree by signing this agreement. We view such chargebacks as a form of “friendly fraud,” but fraud, nonetheless, and we will vigorously dispute any chargeback and reserve the right to report fraudulent chargebacks to authorities. Should we win any chargeback you initiate, you agree to reimburse us for our attorney’s fees, time, costs, and expenses in rebutting the chargeback.

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ADDITIONAL INFORMATION

XTD Travel holds accreditation with the following travel industry accrediting organizations. Accreditation is obtained only after meeting rigorous accreditation criteria by the respective accrediting travel industry organizations:

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• TRUE

• CLIA

We are also certified Jamaica Specialists by the Jamaica Board of Tourism. Please download the "Top 5 Reasons Why XTD Travel Should Be Your Premiere Partner"